ACCESSING SERVICES

To access services call the Screening, Triage and Referral (STR) unit:

Dial (336)513-4200.

1.  Press (1) for English, (2) for Spanish
2.  Press (1) if you have a life threatening situation or (2) if you are seeking service

For TTY Services call: 336-513-4298

Your call will be answered by trained staff that will assess your needs and concerns. They will discuss your options and help you choose a provider in the community or arrange crisis services if needed.

                                                   For emergencies call the Crisis Hotline number:

24/7 Crisis Hotline number is
336-513-4444 or 1-888-543-1444
 

Provider Services

 
 

The Alamance-Caswell Local Management Entity (AC LME) is responsible for developing and monitoring a network of qualified providers to deliver services to individuals with mental health, developmental disability, and substance abuse needs.

The AC Provider Relations department collaborates with providers to ensure the delivery of quality services to consumers in a manner that is timely and cost effective. The LME provides on-going technical support and training to providers that may include but, are not limited to: Human Rights, Medical Records, Service Documentation, Incident Reporting, and Evidenced Based Practices.

The AC Provider Relations department works in conjunction with the Quality Management department to identify gaps in the local service delivery network and to actively recruit quality providers to ensure the availability of a full continuum of services. Providers interested in enrolling with the AC LME are encouraged to call the QM/PR department at (336) 513-4200, ext. 4123.

Letters of Support - PDF

Customer Service

 
 

Your services are managed in the community through the Alamance-Caswell Local Management Entity (LME). The LME has a relationship with service providers to ensure that quality services are provided to consumers. Representatives from the customer service office are available to assist consumers, families and the general public with questions, concerns/complaints and information requests.

Consumer Handbook
The Consumer Handbook is a guide for understanding the mental health, developmental disabilities and substance abuse service system in North Carolina.


English
Spanish