Quality Management

The Alamance-Caswell-Rockingham LME has been dedicated to the Quality Management Program and strives to ensure that continued quality of care is provided for consumers, stakeholders, providers and families.  Focus has been placed on the provision of the most appropriate, high quality oversight, monitoring and technical assistance to community-based services in a manner that is person-centered, responsive, cost effective, and structured to meet the unique needs of the individual.

What is Quality Management: 

Quality Management (QM):  Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of services through ongoing refinements in response to continuous feedback. QM processes are divided into four sequential categories:  plan, do, check, and act (the PDCA cycle)

1. In the planning phase, people define the problem to be addressed, collect relevant data, and ascertain the problem's root cause;
2. In the doing phase, people develop and implement a solution, and decide upon a measurement to gauge its effectiveness;
3. In the checking phase, people confirm the results through before-and-after data comparison;
4. In the acting phase, people document their results, inform others about process changes, and make recommendations for the problem to be addressed in the next PDCA cycle.

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ACRLME Mission Statement: "To assist individuals and families affected by mental illness, developmental disabilities,
or substance abuse to develop their maximum potential for growth and maturity in dealing with everyday life."