|
If at any time you have a question, concern, or complaint about the
services you are receiving you have the right to be heard. The LME
and your service provider have established procedures in which your
concerns and complaints can be heard and resolved in a fair and timely
manner.
When you are receiving services from a particular provider, we ask
that you first address any concerns or complaints with that provider.
By doing so, you allow them the opportunity to resolve the issue. However,
if you feel uncomfortable talking with your provider or if you were
not satisfied with the results, you may call the LME. A consumer services
representative will assist you with your concern or complaint.
The LME is committed to the timely resolution of all questions, concerns,
and complaints. Typically, issues are resolved within 10 business days.
However, timeframes may vary depending on the nature of the issue as
well as the number and availability of respondents and/or involved
parties.
If you would like to file a complaint please call 336-513-4200 ext. 4010.
Complaint and Appeal Process Brochure
- PDF
Complaints:
FY 2009-2010 3Q
- PDF
FY 2008-2009 3Q
- PDF
|
Listed Documents are in PDF |
 |
or DOC |
 |
format. |
|
Adobe Acrobat Reader is required to view PDF files.
If you do not currently have Acrobat Reader, you can download it by clicking
here. |
|
Microsoft Word or Microsoft Word Viewer is required to view DOC files.
You can download Word Viewer by clicking
here. |
|
